Patients Rights and Responsibilities

We believe that all clients/patients receiving services from Corflex Global should be informed of their rights.
Therefore, you are entitled to:

  • Receive reasonable coordination and continuity of services from the referring agency for home medical equipment services.
  • Receive a timely response from Corflex Global when homecare services/care is needed or requested.
  • Be fully informed in advance about service/care to be provided and any modifications to the Plan of Service/Care.
  • Participate in the development and periodic revision of the Plan of Service/Care.
  • Informed consent and refusal of service/care or treatment after the consequences of refusing service/care or treatment are fully presented.
  • Be informed in advance of the charges, including payment for service/care expected from third parties and any charges for which the client/patient will be responsible.
  • Have one’s property and person treated with respect, consideration, and recognition of client/patient dignity and individuality.
  • Be able to identify visiting staff members through proper identification.
  • Voice grievances/complaints or recommend changes in policy, staff or service/care without restraint, interference, coercion, discrimination or reprisal.
  • Choose a health care provider.
  • Confidentiality and privacy of all information contained in the client/patient record and of Protected Health Information.
  • Receive appropriate service/care without discrimination in accordance with physician orders.
  • Be informed of any financial benefits when referred to an organization.
  • Be fully informed of one’s responsibilities.
  • Be informed of provider service/care limitations.
  • Be informed of anticipated outcomes of service/care and of any barriers in outcome achievement.